Your privacy. Our promise.
Respecting your information. Protecting your trust.
At MyCG, we understand that your personal health information is personal. We follow HIPAA privacy principles and industry best practices to safeguard your information and communicate with care and respect every step of the way.
Information is powerful. Trust is everything.
We are committed to both.
Our Commitment to You
We Protect Your Information
We use secure systems, strict access controls, and industry best practices to protect personal health information at every point.
We Use It Responsibly
Your information is used only to provide care, coordinate services, and operate our business as allowed by law.
We Communicate Thoughtfully
We share information carefully and only with those involved in your care or with your explicit permission.
We Respect Your Choices
You are always in control of your information. We honor your preferences and follow your guidance.
We Earn Your Trust
We are transparent about our practices and continuously strengthen the way we protect your information.
What We Protect
We protect all types of personal health information, including:
Personal details, address, and contact information
Health status, diagnoses, and care information
Medication routines, schedules, and visit notes
Billing, insurance, and authorized family communication
Any information shared for care coordination or follow-up
How We Keep It Safe
HIPAA-compliant systems, encrypted data, and role-based access
Regular system monitoring, risk reviews, and accountability checks
Secure communication channels and disciplined information handling
Ongoing staff training so privacy standards remain operational, not theoretical
Clear family authorization boundaries and thoughtful escalation practices
Communication & Information Boundaries
We communicate with family members and others based on your preferences and the level of access you authorize. We will never share your information without your consent except as required by law or to protect your safety.
Questions About Your Privacy?
We are here to help. If you have questions about how we use or protect your information, please contact our privacy team.
MyCG Home Care is committed to upholding the highest standards of privacy, security, and integrity.