
FAQs
Answers to the questions families ask most often.
Whether you're just beginning to explore home care or comparing providers, we're here to help.
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Explore questions by what matters most to you.
Getting Started
Learn about home care, getting started, consultations, planning care and choosing the right provider.
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Care Services
Learn about personal care, companion care, respite care, overnight care, dementia care and more.
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Family & Care Experience
Family communication, personalized care, caregiver matching, care planning and family involvement.
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Specialized Care
Recovery after surgery, stroke, Parkinson's, Alzheimer's, diabetes, cancer, disabilities and hospice care.
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Costs, Payments & Policies
Pricing, private pay, insurance, scheduling, privacy and common policies.
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Caregiver Questions
Learn about joining MyCG, and training given at MyCG.
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Most Popular Questions
View all FAQsHome care cost depends on the type of support needed, schedule, visit length, and care complexity. MyCG reviews your family's needs and provides clear pricing before care begins.
Read Full GuideYes. MyCG builds care around the person's routines, preferences, family goals, schedule, and level of support needed at home.
Read Full GuideHome care is non-medical support that helps someone remain safe, comfortable, and supported at home through companionship, personal care, mobility help, meal support, errands, and daily routines.
Read Full GuideA doctor's referral is usually not required to start a non-medical home care conversation. If your situation involves a hospital discharge or medical handoff, MyCG can explain what information may be helpful.
Read Full GuideYou can get started by requesting care online or calling the MyCG team. We will learn about your situation, answer questions, and guide you through the next step.
Read Full GuideCaregiver matching is shaped by care needs, schedule, personality fit, location, preferences, and the practical details that help care feel consistent and comfortable.
Read Full GuideStart timing depends on the services needed, location, schedule, and caregiver availability. The fastest way to understand timing is to contact the care team directly.
Read Full GuideMyCG supports families through clear communication, thoughtful care planning, responsive coordination, and updates that help loved ones feel informed without feeling overwhelmed.
Read Full GuideMyCG is built around personal care, clear coordination, family visibility, and a growing digital care ecosystem designed to make home care feel easier to understand and manage.
Read Full GuideFamilies trust MyCG because the care experience is designed around dignity, communication, accountability, and support that adapts as needs change.
Read Full GuideStill have questions?
We're here to help. Our care team is ready when you are.
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