Clear Terms. Trusted Experience.
These Terms of Use explain how the MyCG Home Care website may be used. By using this website, you agree to these terms.
We write our terms in clear, simple language—because transparency builds trust.
About These Terms
Welcome to the MyCG Home Care Website.
These Website Terms of Use (“Terms”) govern your access to and use of the MyCG Home Care Website and any online services that expressly incorporate these Terms.
Our Website has been designed to provide information about MyCG Home Care, our services, employment opportunities, educational resources, and secure digital services that support our growing care ecosystem.
By accessing or using this Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy and any additional policies or notices that are incorporated by reference.
If you do not agree with these Terms, you should discontinue use of this Website.
Part I — Introduction & Website Use
1
Introduction
The MyCG Home Care Website is owned and operated by MyCG Home Care ("MyCG," "we," "our," or "us").
The Website serves as the primary public gateway to our organization and has been developed to:
• Provide information regarding our home care services;
• Enable individuals and families to request services;
• Allow caregivers and employment applicants to submit applications;
• Facilitate communication with MyCG;
• Provide educational resources;
• Support secure digital services that form part of the MyCG ecosystem.
These Terms establish the conditions under which the Website may be accessed and used.
They are intended to:
• Define the rights and responsibilities of Website users;
• Protect MyCG's intellectual property and digital assets;
• Support safe and lawful use of our digital services;
• Establish the legal framework governing interactions between Website users and MyCG.
These Terms apply to all visitors, clients, families, caregivers, applicants, referral partners, healthcare professionals, vendors, contractors, consultants, and authorized users of the Website.
As MyCG expands its digital ecosystem, these Terms may also apply to additional digital services including CareOS, secure client services, family services, caregiver services, mobile applications, and other digital platforms that expressly incorporate these Terms.
Our goal is to provide digital services that are secure, accessible, informative, and trustworthy while supporting compassionate home care.
2
Acceptance of these Terms
These Terms constitute a legally binding agreement between you and MyCG Home Care.
By accessing, browsing, registering for, submitting information through, or otherwise using the Website, you acknowledge that you have read, understood, and agree to comply with these Terms together with all policies incorporated by reference, including the MyCG Privacy Policy.
Acceptance occurs whenever you:
• Browse Website content;
• Submit a care request;
• Submit an employment application;
• Contact MyCG through Website forms;
• Register for future digital services; or
• Use any feature that references these Terms.
If you do not agree with these Terms, you must discontinue use of the Website.
MyCG may revise these Terms periodically. Continued use of the Website after revised Terms become effective constitutes acceptance of those revisions to the fullest extent permitted by applicable law.
3
Eligibility to Use the Website
You represent and warrant that you are legally capable of entering into binding agreements under applicable law.
To use interactive Website features you must generally be at least eighteen (18) years of age unless applicable law permits otherwise.
If you submit information on behalf of another individual, you represent that you have the legal authority or appropriate authorization to do so.
You agree to provide information that is accurate, complete, and current.
Individuals whose access has previously been suspended or terminated may not use the Website without MyCG's written authorization.
4
Purpose of the Website
The Website exists to:
• Introduce MyCG Home Care and our services;
• Receive care requests;
• Receive employment applications;
• Facilitate communication with MyCG;
• Provide educational information;
• Support future digital services.
Information presented on the Website is provided for general informational purposes only.
Nothing on the Website should be interpreted as medical, legal, financial, or other professional advice.
Descriptions of services do not guarantee availability of those services in every location or circumstance.
As our organization grows, additional digital services may become available through the Website.
5
Permitted Uses
You may use the Website only for lawful purposes consistent with these Terms.
Permitted uses include:
• Learning about MyCG Home Care;
• Requesting services;
• Applying for employment;
• Contacting MyCG;
• Accessing educational resources;
• Using authorized digital services;
• Downloading publicly available information for personal, non-commercial use where permitted.
You agree to use the Website honestly, respectfully, and in compliance with applicable laws.
6
Prohibited Uses
You may not:
• Use the Website for unlawful purposes;
• Submit false or misleading information;
• Attempt unauthorized access;
• Interfere with Website security;
• Upload malicious software;
• Scrape or harvest Website content;
• Copy or commercially exploit Website content without permission;
• Impersonate another person;
• Violate intellectual property rights;
• Send spam or unauthorized promotional communications;
• Interfere with other users' use of the Website.
Violation of these Terms may result in suspension or termination of access together with any other remedies available under applicable law.
Digital Services
As MyCG Home Care continues to expand its digital capabilities, the Website serves as the primary gateway to a growing ecosystem of online services designed to support clients, families, caregivers, referral partners, healthcare professionals, employees, and other authorized users.
These digital services are intended to improve communication, simplify service delivery, strengthen care coordination, enhance operational efficiency, and provide secure access to authorized information.
Use of these services is governed by these Terms together with any additional service-specific agreements or notices that may apply.
Part II — Digital Services
7
Care Requests and Service Inquiries
The Website allows prospective clients, family members, authorized representatives, referral partners, and healthcare professionals to submit requests for home care services and other service-related inquiries.
Submitting a care request is intended to begin the service coordination process. It does not, by itself, establish a client relationship or guarantee that services will be provided.
When submitting a request, you agree that:
• all information provided will be truthful, accurate, and complete;
• you are authorized to request services for yourself or for another individual;
• MyCG may contact you to obtain additional information necessary to evaluate your request.
Each care request is reviewed according to MyCG's operational procedures, staffing availability, service area, licensing requirements, clinical appropriateness, and other relevant operational considerations.
Medical Emergencies
The MyCG Website and its electronic communication tools are not emergency communication systems.
If you believe you or another individual is experiencing a medical emergency:
• Call 911 immediately.
• Contact your local emergency services.
• Do not rely on Website forms, email, text messaging, or other digital communications to obtain emergency assistance.
Information submitted through care request forms may be securely transferred into MyCG's operational systems, including CareOS, for authorized customer service, care coordination, scheduling, compliance, administrative, and operational purposes in accordance with the MyCG Privacy Policy.
8
Caregiver and Employment Applications
The Website allows individuals to submit applications for caregiver and other employment opportunities with MyCG.
These online application services are intended to simplify recruitment while maintaining a fair, secure, and professional hiring process.
By submitting an application, you agree that:
• all information is truthful and complete;
• resumes, licenses, certifications, and supporting documents are current;
• any information submitted belongs to you or has been lawfully provided with appropriate authorization.
Submission of an application:
• does not create an employment relationship;
• does not guarantee an interview;
• does not guarantee employment;
• does not obligate MyCG to continue a recruitment process.
Applications are evaluated according to MyCG's operational needs, qualifications, licensing requirements, experience, availability, legal requirements, and other lawful employment considerations.
Where permitted by law, applicants may be asked to participate in:
• credential verification;
• employment eligibility verification;
• reference verification;
• background investigations;
• health screening;
• other lawful pre-employment procedures.
Whenever separate legal authorizations or consents are required, MyCG will obtain those authorizations before proceeding.
Application information may be securely processed within CareOS and other authorized recruitment systems for recruitment, onboarding, compliance, workforce administration, and related operational purposes.
MyCG is committed to equal employment opportunity and administers its recruitment processes in accordance with applicable federal, state, and local employment laws.
Digital Services
The MyCG Website forms part of a broader digital ecosystem that supports the delivery and administration of home care services.
Current and future digital services may include:
• secure client services;
• Family Portal;
• Caregiver Portal;
• CareOS;
• scheduling services;
• secure messaging;
• electronic documentation;
• billing services;
• educational resources;
• mobile applications;
• artificial intelligence services;
• other authorized digital platforms.
Certain digital services may require:
• account registration;
• identity verification;
• additional user agreements;
• separate privacy notices;
• additional security measures.
Where such requirements exist, they supplement these Terms only for the applicable service.
Availability of Digital Services
MyCG continually works to maintain secure, reliable, and dependable digital services.
However, temporary interruptions may occasionally occur because of:
• scheduled maintenance;
• software updates;
• cybersecurity measures;
• third-party service interruptions;
• internet service disruptions;
• equipment failures;
• circumstances beyond MyCG's reasonable control.
Although MyCG strives to minimize interruptions, uninterrupted access cannot be guaranteed.
MyCG may introduce:
• new features;
• enhanced functionality;
• updated technologies;
• replacement systems;
• improved security measures;
• additional digital services
without prior notice where appropriate.
Service Accounts
Certain digital services require users to create or receive authorized accounts.
Users are responsible for:
• protecting usernames and passwords;
• maintaining accurate account information;
• protecting authentication devices;
• promptly reporting unauthorized access.
Access permissions are granted according to the user's role and legitimate business need.
MyCG reserves the right to suspend or terminate digital access whenever reasonably necessary to protect:
• system security;
• user privacy;
• legal compliance;
• operational integrity.
Electronic Communications
By using MyCG digital services, you agree that MyCG may communicate with you electronically where permitted by applicable law.
Communications may include:
• email;
• SMS text messaging;
• secure portal messaging;
• Website notifications;
• telephone calls;
• appointment reminders;
• scheduling updates;
• account notifications;
• billing information;
• security alerts;
• customer service communications.
Where required by law, MyCG will obtain appropriate consent before sending marketing communications.
You remain responsible for maintaining accurate contact information and reviewing communications relating to your services or account.
Future Digital Services
As MyCG continues to evolve, additional digital capabilities may be introduced to improve communication, operational efficiency, quality of care, and user experience.
These services may include:
• expanded CareOS functionality;
• enhanced Family Portal services;
• enhanced Caregiver Portal services;
• intelligent scheduling;
• secure collaboration tools;
• advanced reporting;
• AI-assisted administrative workflows;
• additional mobile services.
Where appropriate, future digital services may be governed by additional service-specific agreements.
Our Commitment
MyCG believes technology should simplify home care—not complicate it.
Every digital service we develop is intended to strengthen communication, improve coordination, protect privacy, enhance security, support caregivers, empower families, and improve the overall quality of care.
As our technology continues to evolve, we remain committed to building a digital ecosystem that reflects the same professionalism, compassion, integrity, and trust that define every aspect of MyCG Home Care.
Communications, Intellectual Property, Privacy, Security & Artificial Intelligence
Communication is fundamental to the safe, coordinated, and compassionate delivery of home care services.
MyCG Home Care uses a variety of communication methods and digital technologies to support clients, families, caregivers, employees, referral partners, healthcare professionals, and other authorized users.
These provisions explain how communications are conducted, how information is protected, and how MyCG manages its digital technologies.
Part III — Communications
9
Communications and Notices
By interacting with MyCG through the Website or any authorized digital service, you acknowledge that communications between you and MyCG may occur through approved electronic and traditional communication channels where permitted by applicable law.
These communications help us:
• respond to inquiries;
• coordinate services;
• administer accounts;
• schedule visits;
• support caregivers;
• communicate with families;
• deliver invoices;
• provide customer support;
• maintain security;
• comply with legal obligations.
Communication methods may include:
• email;
• telephone;
• SMS or text messaging;
• secure CareOS messaging;
• Family Portal messaging;
• Caregiver Portal messaging;
• Website notifications;
• postal mail where appropriate.
You are responsible for maintaining accurate contact information and promptly notifying MyCG whenever your email address, telephone number, or mailing address changes.
Failure to maintain current contact information may prevent MyCG from delivering important communications.
10
SMS, Email and Electronic Messaging
MyCG may use electronic messaging to support the administration of services.
Electronic communications may include:
• appointment reminders;
• caregiver scheduling updates;
• account notifications;
• security alerts;
• customer support;
• employment communications;
• invoices;
• billing notifications;
• operational announcements.
Where required by applicable law, MyCG will obtain your consent before sending marketing or promotional text messages.
Message frequency varies depending upon your interactions with MyCG.
Standard carrier message and data charges may apply.
You may opt out of promotional electronic communications using the methods provided in those communications.
However, opting out of promotional communications does not prevent MyCG from sending communications relating to:
• security;
• legal obligations;
• account administration;
• requested services;
• appointments;
• billing;
• operational matters.
Where available, MyCG encourages users to communicate sensitive or confidential matters through secure messaging features provided within CareOS or other authorized portals rather than through ordinary email.
Part IV — Intellectual Property
11
Intellectual Property Rights
The MyCG Website and related digital services contain valuable intellectual property owned by MyCG Home Care or used under appropriate license.
This includes, without limitation:
• MyCG trademarks;
• logos;
• service names;
• branding;
• graphics;
• text;
• documents;
• educational resources;
• Website design;
• software;
• databases;
• CareOS architecture;
• workflows;
• user interface designs;
• digital assets.
These materials are protected under applicable copyright, trademark, trade secret, and intellectual property laws.
Subject to these Terms, MyCG grants you a limited, personal, revocable, non-exclusive, non-transferable license to access the Website solely for lawful and authorized purposes.
Except where expressly permitted, you may not:
• reproduce Website content;
• copy documents;
• distribute materials;
• modify content;
• reverse engineer software;
• commercially exploit Website resources;
• remove proprietary notices;
• use MyCG branding without written authorization.
Nothing contained within the Website transfers ownership of any intellectual property to users.
12
User Content and Feedback
Certain Website features permit users to submit:
• forms;
• applications;
• documents;
• comments;
• inquiries;
• suggestions;
• feedback;
• other information.
You remain responsible for all information you submit.
You represent that:
• the information is accurate;
• you have the legal authority to submit it;
• it does not infringe another person's rights;
• it does not contain malicious software or unlawful material.
By voluntarily submitting content, you grant MyCG a limited, non-exclusive, royalty-free license to use that content solely for purposes including:
• providing requested services;
• customer support;
• recruitment;
• operational administration;
• quality improvement;
• legal compliance;
• technology improvement.
Suggestions and feedback voluntarily provided to MyCG may be considered and used without compensation, provided such use complies with applicable law.
MyCG reserves the right to remove content that violates these Terms or threatens the security, integrity, or lawful operation of its digital services.
Part V — Privacy, Security & Artificial Intelligence
13
Privacy and Confidentiality
Protecting privacy is fundamental to MyCG's mission.
These Terms should always be read together with the MyCG Privacy Policy, which explains in detail how personal information is collected, used, stored, protected, shared, retained, and managed.
Information submitted through the Website or related digital services is handled in accordance with:
• applicable law;
• these Terms;
• the MyCG Privacy Policy.
Where applicable, certain health information may also be governed by:
• HIPAA;
• state healthcare privacy laws;
• Notices of Privacy Practices;
• other legally required healthcare privacy notices.
Users who gain authorized access to confidential information through CareOS, the Family Portal, or the Caregiver Portal must protect that information and may not disclose it without proper authorization.
14
Cybersecurity
MyCG continuously works to protect its Website, digital platforms, systems, and information through appropriate administrative, technical, and physical safeguards.
Security measures may include:
• encryption;
• multi-factor authentication;
• device verification;
• access logging;
• system monitoring;
• threat detection;
• secure backups;
• identity verification.
Users are expected to:
• protect passwords;
• protect authentication devices;
• use updated software;
• report suspected phishing;
• report unauthorized access immediately.
If MyCG identifies a security incident, we may investigate, restrict access, preserve evidence, notify affected individuals where required by law, and take other reasonable actions necessary to protect our systems and users.
Cybersecurity is a shared responsibility between MyCG and every authorized user.
15
Artificial Intelligence
MyCG may use artificial intelligence, machine learning, automation, and related technologies to improve operational efficiency and enhance the quality of digital services.
Examples include:
• scheduling assistance;
• administrative automation;
• documentation support;
• operational analytics;
• cybersecurity;
• workflow optimization.
These technologies are intended to support—not replace—qualified human judgment.
Important care decisions remain subject to review by appropriately qualified personnel.
Users should not rely exclusively upon AI-generated information where professional medical, legal, financial, or emergency advice is required.
As CareOS evolves, additional AI capabilities may be introduced.
Future AI services may be governed by additional service-specific terms where appropriate.
Our Digital Principles
Across every digital service MyCG provides, we are guided by the following principles:
• Privacy.
• Security.
• Transparency.
• Accessibility.
• Reliability.
• Innovation.
• Accountability.
• Respect.
• Compassion.
• Human-centered care.
Technology should strengthen relationships—not replace them.
Every improvement we make to our digital ecosystem is intended to enhance communication, support caregivers, empower families, improve operational excellence, and ultimately provide better care for the people who trust MyCG Home Care.
Legal Terms, Final Provisions & MyCG Digital Commitment
Every organization that provides digital services must establish a legal framework that protects both its users and the organization itself.
The following provisions explain the legal principles that govern use of the MyCG Home Care Website and related digital services while maintaining MyCG's commitment to fairness, transparency, professionalism, and responsible digital governance.
Part VI — Legal Terms
16
Website Disclaimer
The MyCG Home Care Website and all related digital services are provided primarily for informational, operational, and customer service purposes.
Although MyCG makes reasonable efforts to ensure that information published on the Website is accurate and current, we do not guarantee that all information will always be complete, current, or free from error.
Information available through the Website should not be interpreted as:
• medical advice;
• legal advice;
• financial advice;
• tax advice;
• professional diagnosis;
• clinical treatment recommendations.
Healthcare decisions should always be made in consultation with qualified healthcare professionals.
Medical Emergencies
The Website is not an emergency response system.
If you believe you or another individual requires immediate medical assistance:
• Call 911 immediately.
• Contact your local emergency services.
• Do not delay emergency treatment because of information obtained through the Website.
Descriptions of services, staffing, availability, pricing, or geographic coverage are provided for general informational purposes only and may change without notice.
17
Limitation of Liability
To the fullest extent permitted by applicable law, use of the Website and related digital services is at your own risk.
Although MyCG continually invests in secure and reliable technology, no Website or online platform can guarantee:
• uninterrupted availability;
• continuous operation;
• complete freedom from technical errors;
• complete freedom from cybersecurity threats.
Accordingly, MyCG shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of the Website or digital services, except where liability cannot legally be excluded.
Nothing contained in these Terms limits rights that cannot legally be limited under applicable law.
18
Indemnification
You agree to defend, indemnify, and hold harmless MyCG Home Care and its officers, employees, contractors, affiliates, licensors, technology partners, and authorized representatives from claims, damages, liabilities, costs, expenses, and reasonable attorneys' fees arising from:
• violation of these Terms;
• unlawful use of the Website;
• misuse of CareOS or other digital services;
• submission of unlawful or infringing content;
• violation of another person's rights;
• fraudulent or malicious conduct;
• unauthorized access to MyCG systems.
MyCG reserves the right to assume exclusive control of the defense of any matter subject to indemnification.
Nothing in this provision applies where indemnification is prohibited by applicable law.
19
Dispute Resolution
MyCG believes most disagreements can be resolved through respectful communication.
Before beginning formal legal proceedings, both parties agree to make reasonable efforts to resolve disputes through direct discussion.
If informal resolution is unsuccessful, disputes arising from these Terms may, to the fullest extent permitted by law, be resolved through binding arbitration as described below.
Binding Arbitration
Except where prohibited by applicable law, disputes relating to:
• these Terms;
• the Website;
• CareOS;
• Family Portal;
• Caregiver Portal;
• MyCG mobile applications;
• related digital services;
shall be resolved by final and binding arbitration rather than litigation.
Arbitration will be conducted before a neutral arbitrator under the rules of a nationally recognized arbitration organization unless the parties agree otherwise.
Class Action Waiver
To the fullest extent permitted by law:
You and MyCG agree that disputes will be resolved only on an individual basis.
Neither party may participate in:
• class actions;
• representative actions;
• collective proceedings;
• consolidated arbitration;
unless applicable law specifically requires otherwise.
This provision is intended to reduce unnecessary legal expense while encouraging prompt and individualized dispute resolution.
Part VII — Final Provisions
20
Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles, except where federal law or another applicable law requires otherwise.
Legal proceedings not subject to arbitration shall be brought in courts having jurisdiction within the Commonwealth of Massachusetts unless applicable law requires another venue.
Users remain responsible for complying with all laws applicable to their use of the Website.
21
Changes to these Terms
MyCG may revise these Terms from time to time to reflect changes in:
• laws;
• regulations;
• technology;
• cybersecurity;
• digital services;
• business operations;
• organizational practices.
Material revisions may be communicated through:
• Website notices;
• updated publication dates;
• email notifications;
• CareOS notifications;
• other appropriate communication methods.
Continued use of the Website after revised Terms become effective constitutes acceptance of those revisions where permitted by applicable law.
22
Contacting MyCG
Questions regarding these Terms, the Website, or MyCG digital services may be directed to:
MyCG Home Care
Website:
[www.mycghomecare.com](http://www.mycghomecare.com)
General Email:
Privacy:
Legal:
Telephone:
+1 (888) 850-3769
Mailing Address:
24 Washington Avenue
Ashland, Massachusetts
United States
Attention:
Legal & Compliance Department
We encourage users to contact MyCG whenever questions arise regarding these Terms or our digital services.
Many concerns can be resolved quickly through direct communication.
Final Provisions
These Terms, together with the MyCG Privacy Policy and any documents expressly incorporated by reference, constitute the complete agreement governing use of the Website and related digital services.
If any provision of these Terms is determined to be unenforceable, the remaining provisions shall continue in full force and effect.
Certain provisions—including those relating to:
• intellectual property;
• confidentiality;
• cybersecurity;
• limitation of liability;
• indemnification;
• arbitration;
• governing law;
continue after termination of Website access where appropriate.
Printed copies of these Terms are provided for convenience only.
The official version is the version published on the MyCG Home Care Website.
MyCG Digital Commitment
Technology should never replace compassion.
At MyCG Home Care, every digital service we create exists to strengthen the human relationships that define exceptional home care.
Whether someone visits our Website for the first time, requests care for a loved one, applies to become a caregiver, communicates through CareOS, or accesses one of our future digital platforms, we want every interaction to reflect the values that define our organization:
• Compassion
• Respect
• Integrity
• Professionalism
• Accountability
• Innovation
• Privacy
• Security
• Transparency
• Trust
Our Website is more than a collection of webpages.
It is the front door to an organization committed to improving lives.
Our digital services are more than technology.
They are tools that help families stay connected, caregivers stay informed, and MyCG deliver safer, more coordinated, and more compassionate care.
As technology evolves, we remain committed to using it responsibly, protecting the information entrusted to us, respecting the rights of every individual, and continually improving the digital experience for everyone we serve.
Thank you for visiting MyCG Home Care.
We appreciate your trust and look forward to serving you with compassion, professionalism, and excellence.
MyCG Home Care Website Terms of Use
Version 2.0 — Executive Publication Edition
© MyCG Home Care. All Rights Reserved.
What You Should Know
These key points highlight what matters most when using our website.
1. Website Purpose
Our website provides information about our services and allows you to submit inquiries, requests, and applications.
2. No Contract
Submitting a request or inquiry does not create a service agreement, guarantee care, or employment.
3. Your Information
Provide accurate information. See our Privacy Policy for how we collect, use, and protect your information.
4. Acceptable Use
Use our website respectfully and legally. Do not misuse, interfere with, or disrupt our website.
5. Third-Party Links
Our website may link to other sites. We are not responsible for their content or practices.
6. Changes to Terms
We may update these terms from time to time. Continued use of the website means you accept the changes.
Full Terms of Use
These summaries are meant to help you understand the basics. The complete Terms of Use include important details about liability, dispute resolution, governing law, and other legal provisions.
Read Our Full Terms of Use
Last Updated: May 15, 2026
Questions?
If you have any questions about these terms or how our website works, we are happy to help.