Costs, Payments & Policies FAQs

Every family is unique, so every MyCG care plan is individually priced. As a general guide, non-medical home care services in Massachusetts typically range between $40 and $60 per hour, depending on the type of care, schedule, location, and level of support required. Before care begins, MyCG provides a personalized care consultation, a written care plan, and a clear quotation so your family understands exactly what to expect—without hidden surprises.

The cost of home care is influenced by several factors, including the type of care required, the number of care hours, the complexity of the client's needs, scheduling requirements, location, and the level of caregiver support required. At MyCG Home Care, we do not believe in one-size-fits-all pricing. Every quotation is personalized so families pay for the care they actually need—not services they don't.

At MyCG Home Care, our pricing is not built around arbitrary hourly rates. It is built around a simple principle: Provide exceptional value through compassionate care, thoughtful coordination, transparency, and long-term sustainability. Our pricing reflects the quality of care we deliver, the support we provide to families, and our commitment to building lasting relationships rather than simply delivering scheduled visits.

Yes—always. Before any services begin, MyCG Home Care provides a personalized quotation based on your loved one's needs, care schedule, and care plan. We believe families should understand the expected cost of care before making any decisions, so there are no surprises once services begin. Transparency is one of the foundations of the MyCG experience.

No. Different types of home care require different levels of caregiver involvement, experience, planning, and coordination. At MyCG Home Care, pricing is matched to the type of care your loved one actually needs. This allows us to provide fair, transparent pricing while ensuring families only pay for the level of support that is appropriate for their situation.

It depends on your care needs. MyCG Home Care does not believe in creating unnecessary barriers to receiving care. While there may be practical minimum visit lengths to ensure safe, effective, and meaningful care, every situation is assessed individually. Our goal is to design a care schedule that is practical, beneficial for your loved one, and sustainable for both your family and our caregivers.

No. At MyCG Home Care, we understand that every family's situation is different. Some families need care for just a few days or weeks, while others require ongoing support for months or even years. Our care agreements are designed to clearly explain our services, responsibilities, and expectations—not to lock families into long-term commitments they don't want or need. Our goal is to build long-term relationships through excellent care and trust, not through restrictive contracts.

Yes. One of the advantages of home care is its flexibility. At MyCG Home Care, we understand that life changes, health changes, and family circumstances change. That's why your care plan is designed to evolve with your loved one's needs. Whether you need more support, less support, or a temporary pause in services, we will work with you to review your care plan and make appropriate adjustments whenever possible.

Life is unpredictable, and sometimes plans change. If you need to cancel or reschedule a scheduled visit, simply let MyCG know as soon as possible. We will work with you to adjust your schedule whenever we reasonably can. Advance notice helps us coordinate caregivers, minimize disruption, and continue providing reliable care to all the families we serve.

Sometimes, yes. Care provided during evenings, overnight hours, weekends, or public holidays may involve different staffing requirements and operational costs. If different rates apply, MyCG will explain them clearly before services begin. Our commitment is simple: you should always know the cost of care before it is provided.