A closer look at the Family App.
Designed to help families feel informed, involved and reassured.
The MyCG Family App gives approved family members a simple, secure window into a loved one's care experience. Important updates, conversations, schedules and shared information come together in one familiar place.
One connected view
Care information at a glance
Family focused
Clear, familiar and supportive
Care information, made easier for families to understand.
The Family App is the family-facing part of the MyCG care experience. It helps the right people see useful information, follow what is happening and communicate through clear, organized channels.
It does not replace the care team. It gives families a more convenient way to remain connected to that team and to the care journey around their loved one.
For approved family members
Access and available information depend on the permissions connected to each family account.
A FAMILY-FRIENDLY VIEW OF CARE
01
Selected care recipient
02
Current care information
03
Simple navigation
Built around the questions families ask most.
A quick view of what the app is designed to make easier—without turning family involvement into another complicated process.
What is happening?
Dashboard summaries, care-plan information and recent activity help families understand the current picture.
CARE VISIBILITY
Who can I speak to?
Messages keep conversations with the care team organized and connected to the right care context.
COMMUNICATION
What is coming next?
Schedules and meetings help families see upcoming visits, check-ins and care conversations.
PLANS & SCHEDULES
Where can I get help?
Concerns, support and shared documents give families clear routes when information or assistance is needed.
SUPPORT & INFORMATION
One app. Different moments of connection.
From a quick check of the dashboard to a message for the care team, the experience is designed to feel consistent and easy to follow.
01
See the bigger picture
Open the app and quickly understand key updates around your loved one's care.
02
Keep conversations together
Reach the appropriate care contact without losing the context of the conversation.
03
Know what is coming next
Review scheduled activity and stay aware of upcoming care moments.
Connected to care. Guided by permissions.
The Family App is intended for invited and approved family members. What each person can see or do is shaped by the access granted to that account.
Receive access
An approved family contact is connected to the appropriate care recipient.
Sign in securely
The family member enters the app through their own account.
Stay connected
Available updates, messages and information remain in one place.
Feel closer to care, wherever you are.
Download the Family App or return to the overview to discover its benefits, features, MyCG CareOS connection and frequently asked questions.