Costs, Payments & Policies
Are There Any Hidden Fees?
No. At MyCG Home Care, we believe trust begins with transparency.
Our goal is that families understand the expected cost of care before services begin. If there are any applicable charges based on your personalized care plan or service agreement, they will be discussed with you openly and clearly in advance.
We do not believe in surprising families with unexpected or undisclosed fees.
6–8 min read
Last updated: September 17, 2026
3. Could Additional Charges Ever Occur?
Sometimes a family's care needs change. For example:
Additional visits are requested.
Overnight care is added.
Care hours increase.
Specialized services become necessary.
The care plan is expanded.
If changes like these affect pricing, we explain them before implementing the revised care plan. Nothing should come as an unexpected surprise.
4. Examples of Transparent Communication
Example 1 — Additional Care Hours: a family requests two extra visits each week. Before those visits begin, MyCG explains how the additional services will affect future invoices. Example 2 — Care Plan Changes: following a hospital stay, a client requires more personal care. Before updating the schedule, we review the revised care plan and explain any associated pricing adjustments. Example 3 — Holiday Care: a family requests care during a public holiday. If different holiday rates apply under the agreed pricing structure, those rates are discussed before services are provided.
5. Why Transparency Matters
Home care is built on trust. Families invite caregivers into their homes during some of life's most vulnerable moments. Financial transparency is part of earning that trust. When families understand what services are included, how invoices are prepared, and why pricing changes occur, they can make informed decisions with confidence.
6. Our Pricing Promise
Every MyCG family can expect:
Clear Quotations — before services begin.
Honest Conversations — about pricing and available options.
Advance Notice — whenever pricing changes are necessary.
Easy-to-Understand Invoices — that clearly reflect the services delivered.
Responsive Support — whenever billing questions arise.
7. What If I Don't Understand My Invoice?
Please ask. We genuinely welcome questions. Our administrative team will gladly explain:
Services provided.
Visit records.
Billing calculations.
Payment history.
Account balances.
Invoice details.
We believe every family deserves complete confidence in their billing.
8. Who This Article Is For
Families comparing providers.
First-time home care clients.
Adult children managing finances.
Legal representatives.
Anyone concerned about unexpected costs.
9. Common Misunderstandings
"Home care providers often hide extra fees." MyCG is committed to discussing all applicable pricing before services begin.
"My invoice might be different from my quotation." If your care plan changes, we explain those changes before updating your billing.
"Questions about billing are discouraged." Not at all. We encourage families to ask questions whenever something is unclear.
"Transparent pricing means the lowest price." Transparency means understanding the cost—not necessarily having the lowest price. Our commitment is to provide excellent value with complete honesty.
10. When Should You Contact MyCG?
Please contact us whenever you have questions about:
Your quotation.
An invoice.
A billing adjustment.
Additional services.
Payment arrangements.
We would much rather answer your questions early than have you feel uncertain later.
11. Why Families Appreciate Our Transparency
Families often tell us that one of the reasons they chose MyCG was because they felt informed rather than pressured. They appreciated knowing what services were included, how pricing worked, how invoices were prepared, and that they could ask questions at any time. That openness builds trust—and trust is at the heart of everything we do.
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Still have questions?
Financial transparency is part of compassionate care. If you have any questions about pricing, invoices, or your care plan, Stella Namata, our Family Care Advisor, and the MyCG team will be happy to explain everything clearly and honestly. Because when families understand the financial side of care, they can focus on what truly matters—the wellbeing of their loved one.
Contact MyCG+1 (888) 850-3769