Answers for every shift. Caregiving stays clear.

The app is intended for caregivers who have been approved by MyCG and have an active caregiver account.

Use the approved account information connected to your MyCG caregiver profile. Downloading the app does not automatically create caregiver access.

Use the password-recovery option on the sign-in screen. If you still cannot access the account, contact MyCG Support.

Review the Dashboard, Next Shift and My Schedule areas for approved assignments, dates, times and relevant shift information.

Updated shift information can appear in My Schedule and Notifications. Review the latest details before travelling to an assignment.

Open the approved assignment and follow the active-shift instructions shown in the app.

Contact the assigned care coordinator or use MyCG Support for non-urgent scheduling assistance.

Caregivers can view client details, care guidance and other information connected to their approved assignments and needed to prepare for a shift.

Messages keep work-related conversations in the appropriate care context and help caregivers communicate with the relevant MyCG team.

Notifications may include shift reminders, schedule updates, messages, training assignments, document updates, application updates and pay-statement notices.

For an urgent or safety concern, contact the care coordinator directly or follow the appropriate emergency process. Do not rely on a non-urgent support form.

Use Availability & Preferences to set available days, shift windows and preferred working hours.

Open the leave or time-off area, add the requested dates and details, and submit the request for review.

Use the Availability or Leave area to review the status of requests submitted through your caregiver account.

Eligible caregivers can review available opportunities and track applications from the relevant app section.

Use Documents to review and upload requested caregiver records or credentials. Follow the file instructions shown in the app.

Open Training & Development to review orientation requirements, assigned modules and readiness tasks.

Training & Development shows assigned learning, completion progress and outstanding modules connected to caregiver readiness.

The Resources area provides access to approved guides, policies, checklists and caregiver reference material.

Pay Summary provides the caregiver's available pay-related information, such as rate references, pay schedule or statement details provided by MyCG.

Open Support, select the appropriate category, add the relevant details and submit the request for non-urgent assistance.

No. Support is intended for non-urgent app, account, document, training or general assistance.

Open Support or My Requests to review available request history and status information.